Terms of service

Terms and Conditions

Welcome to Twisted Artificer. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. We reserve the right to modify these terms at any time without prior notice. Continued use of the site after any such changes constitutes your acceptance of the new terms.

1. Eligibility

You must be at least 18 years old to use this website and purchase our products. By using this site, you confirm that you meet this age requirement.

2. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Twisted Artificer and is protected by applicable intellectual property laws. Unauthorized use of any content is strictly prohibited.

3. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of interaction on the site.

4. Product Information

We strive to ensure that all product descriptions and images are accurate. However, due to the handcrafted nature of our products, slight variations may occur. These variations do not constitute defects.

5. Orders and Payment

All orders are subject to acceptance and availability. Once an order is placed, you will receive an email confirmation. Payment must be made in full before dispatch. We accept payments through our secure payment gateway.

6. Shipping

We ship worldwide. Orders are typically processed within 7 business days. Shipping times may vary based on destination. Twisted Artificer is not responsible for delays caused by customs or other external factors.

7. Returns and Cancellations

Due to the intimate nature of our products, we only accept returns on unopened items. If you wish to cancel an order, please contact us immediately. Orders can only be canceled if they have not yet been packed and shipped. For detailed information, please refer to our Refund and Cancellation Policy.

8. Limitation of Liability

Twisted Artificer shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our liability is limited to the purchase price of the product in question.

9. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Twisted Artificer operates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

11. Contact Information

If you have any questions about these Terms and Conditions, you may contact us at:

Support: hexdesk@twistedartificer.com
General Inquiries: forge@twistedartificer.com