Privacy policy

Twisted Artificer Privacy Policy

This privacy policy outlines how Twisted Artificer collects, uses, and protects your personal data when you interact with our website. We respect your privacy and will never sell, trade, or share your personal information outside of what's necessary to fulfill your order or improve your experience.

What Data Do We Collect?

To process your order and operate our website, we may collect the following types of data:

Personal identification information (e.g. name, email address, phone number, shipping address)
Cookies and usage data (e.g. browser type, time on site, pages visited)
Payment information (handled securely through Square, Inc.)

How Do We Collect Your Data?

We collect data when you:

Place an order or register an account
Contact us through our site or email
Subscribe to marketing updates
Interact with our website via cookies or other analytics tools

We may also receive analytics data from:

Shopify (ecommerce platform)
Square (payment processor)

How Do We Use Your Data?

We use your information to:

Process and ship your order
Communicate with you about your purchase or custom requests
Send you updates and promotions (if you've opted in)
Maintain and improve our website
Prevent fraud or unauthorized transactions
Provide customer support

Payment data is securely processed by Square, Inc.. Shipping data is sent to our carrier service via Shippo.

Data Storage

All customer data is securely stored using Shopify’s infrastructure. Their privacy policy is available here: Shopify Privacy Policy.

We retain your information only as long as necessary to fulfill the purposes above. You may request removal of your data at any time by contacting us directly.

Marketing

If you opt in to receive marketing, we may email you about upcoming product launches, discounts, or relevant updates. You can unsubscribe at any time using the link provided in any of our emails or by contacting us directly.

Your Data Protection Rights

Under data protection laws, you have the right to:

Access – Request copies of your personal data
Correct – Request changes to inaccurate or incomplete data
Delete – Request we erase your data under certain conditions
Restrict processing – Ask us to limit how we use your data
Object to processing – Object to certain data uses
Data portability – Request we transfer your data to another organization or to you

If you make a request, we’ll respond within 30 days. To make a request, contact us at:

Email: hexdesk@twistedartificer.com

Cookies

Cookies are small files used to collect information about your interaction with our website. They help us understand visitor behavior, manage logins, verify age restrictions, and personalize your experience.

Learn more about cookies at allaboutcookies.org.

How We Use Cookies

Functional cookies – To remember preferences and account details
Performance and analytics cookies – To understand how the site is used
Advertising cookies – To deliver relevant promotions or track engagement

Managing Cookies

You can adjust your browser settings to refuse or delete cookies. Please note that some site functionality may be limited if cookies are disabled.

External Services

Our site uses third-party services such as Square and Pirate Ship for payment and fulfillment. Our privacy policy applies only to Twisted Artificer’s website. Please review those services’ policies if you follow external links.

Policy Updates

We review and update this policy periodically. The most recent update was made on May 21, 2025.

Contact Us

If you have questions about this privacy policy or want to request changes to your data, you can reach us at: